Talk to the people using your product, right where they use it.

A chat widget, feedback prompts you trigger from code, and email replies that land in the same thread. One inbox for your whole team, at a flat price.

Chat that knows who's asking

Pass a signed user id and every conversation arrives with the account, plan and page attached. No more "what's your email?".

Ask at the right moment

Call Helprail.ask() when a user rates something low or a job fails. The question opens in the widget and follows up by email if they've left.

Email both ways

Customers reply to the notification email and it threads in. Your team can answer from their inbox too.

Built to stay small

One script tag, 19 KB, no tracking, no per-seat pricing.

Install

<script>
  window.Helprail = window.Helprail || function () { (Helprail.q = Helprail.q || []).push(arguments) };
  Helprail("boot", { workspace: "ws_…", user_id, user_hash, email, name });
</script>
<script async src="https://helprail.io/widget.js"></script>